Last Updated: 04 September 2026
Weight Loss & Co. delivers orders throughout South Africa using Bob Go and its network of courier and collection partners.
This Shipping Policy explains our available delivery options, estimated delivery times, dispatch process, tracking, collection options and what happens when a delivery cannot be completed.
We currently deliver within South Africa only.
Delivery availability, courier options and applicable charges are determined according to the delivery address or collection location entered during checkout.
Depending on your location and the options available at checkout, you may choose from:
Available shipping or pickup options may vary according to your location, courier availability and the delivery services available through Bob Go and its partners.
Our estimated delivery times after dispatch are:
Business days are Monday to Friday and exclude South African public holidays.
Delivery times are estimates and not guaranteed delivery dates. Delivery may take longer for remote or outlying areas or where circumstances outside our reasonable control affect the courier network.
We aim to process orders as quickly as possible once payment has been successfully confirmed.
Orders placed before 12:00 on a business day will generally be dispatched to the courier on the same business day.
Orders placed after 12:00 will generally be dispatched on the next business day.
Orders placed on weekends or South African public holidays will generally be processed on the next business day.
Dispatch may occasionally take longer where an order requires additional verification, where stock availability changes unexpectedly or where circumstances outside our reasonable control affect order processing.
Shipping fees are calculated at checkout based on factors such as your delivery location, selected delivery method and the rates available through our delivery network at the time of your order.
The applicable delivery fee will be displayed before you complete your purchase.
Weight Loss & Co. may offer free shipping as part of selected promotions from time to time.
Free shipping eligibility may depend on factors such as the promotional offer, minimum order value, delivery method, location or promotional period.
Where a free shipping promotion applies to your order, the applicable discount or free delivery option will be reflected at checkout.
Free shipping promotions may be introduced, changed or withdrawn in accordance with the terms of the applicable promotion.
Where available, customers may choose a pickup option during checkout.
Pickup locations are made available through Bob Go and participating delivery or collection partners. The available collection points will depend on your location and the options presented at checkout.
You are responsible for selecting the correct pickup location before completing your order.
Once your parcel is ready for collection, you will receive the relevant collection or tracking information.
Collection requirements, operating hours and the amount of time a parcel may remain at a collection point can vary between locations and delivery partners.
If a parcel is not collected within the period specified by the relevant collection provider and is returned to us, additional delivery or redelivery charges may apply.
Once your order has been dispatched, tracking information will be provided using the contact details associated with your order.
You can use this information to monitor the progress of your delivery.
Tracking information may take some time to update after a parcel has first been handed over to the courier.
Deliveries to certain remote, rural or outlying areas may take longer than our standard estimated delivery times.
Courier availability may also differ depending on your location, and certain express delivery options may not be available in all areas.
The delivery options available for your address will be displayed at checkout where possible.
Although we aim to have orders delivered within the estimated delivery periods, delays may occasionally occur.
Delays may result from circumstances including:
If we become aware of a significant issue affecting your delivery, we will take reasonable steps to assist you and obtain further information from the relevant courier.
Please make sure that your delivery address, telephone number and other delivery information are correct before completing your order.
Weight Loss & Co. cannot guarantee that an address can be changed after an order has been dispatched.
If you notice an error in your delivery information before dispatch, contact us as soon as possible and we will attempt to update the order where reasonably possible.
If a delivery cannot be completed because the customer supplied an incorrect or incomplete delivery address, the customer may be responsible for any additional courier, return or redelivery charges reasonably incurred as a result.
Any additional delivery charge must generally be paid before the parcel is dispatched again.
The courier may attempt to contact you using the information supplied with your order.
You are responsible for ensuring that somebody is reasonably available to receive the parcel at the selected delivery address or that you comply with the collection instructions provided for pickup orders.
If delivery repeatedly fails because nobody is available, the customer cannot be contacted, access to the delivery location cannot reasonably be obtained, or the customer does not collect the parcel within the permitted collection period, the parcel may be returned to us.
Where a failed delivery results from circumstances attributable to the customer, reasonable additional redelivery or return charges may be payable before the order is sent again.
If your tracking information indicates an unusual delay or you believe your parcel may have been lost, please contact Weight Loss & Co.
We will investigate the matter with Bob Go and the relevant courier or delivery partner on your behalf.
Please do not assume that a delayed parcel has been lost until the courier investigation has been completed.
Where a parcel is confirmed as lost, we will handle the matter in accordance with applicable consumer law and the circumstances of the order.
If your parcel arrives visibly damaged or the products inside have been damaged during delivery, please contact us as soon as reasonably possible.
We may ask you to provide photographs of:
This information helps us investigate the matter with the courier and determine the appropriate resolution.
Issues relating to product returns, replacements and refunds are also subject to our Returns and Refund Policy and applicable South African consumer law.
A parcel may be delivered to you or to another person reasonably available to receive the parcel at the delivery address supplied with your order.
Where a courier uses an OTP, signature, delivery photograph or another form of delivery confirmation, this may be used as evidence that delivery took place.
Nothing in this Shipping Policy is intended to limit any rights you may have under applicable South African consumer law.
Courier services, shipping rates, collection locations and available delivery methods may change from time to time.
The shipping methods, availability and charges displayed during checkout at the time you place your order will apply to that order.
We may update this Shipping Policy from time to time to reflect changes to our delivery services, courier partners, business operations or applicable requirements.
The latest version will be published on the Weight Loss & Co. website and the date at the top of this policy will be updated accordingly.
This Shipping Policy should be read together with the other policies published on the Weight Loss & Co. website.
Our applicable policies can be found under the Legal section in the website footer.
If you have a question about an order, delivery or collection, please contact Weight Loss & Co.
Email: info@weightlossco.co.za
Location: Midrand, Gauteng, South Africa
Website: weightlossco.co.za
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