Last Updated: 04 September 2026
At Weight Loss & Co., we want every order to arrive correctly and in good condition. Please read this policy before placing your order so that you understand when a return, replacement or refund may be considered.
We do not offer refunds or returns simply because you changed your mind, no longer want the product or decided not to use it.
A refund or replacement will only be considered where there is a genuine issue with the product or order, including:
We do not offer refunds because you changed your mind after placing or receiving your order.
This includes situations where:
Results may differ from person to person.
We do not offer refunds because a customer did not lose the amount of weight they expected, did not see results as quickly as expected or did not achieve their personal goal.
Not achieving a particular result does not mean that the product is defective.
For health, hygiene and safety reasons, we do not accept ordinary returns of products that have been opened, used, partially consumed or had their seal broken.
If an opened product appears to be defective, damaged, unsafe or expired, please contact us so that we can investigate the issue.
If you receive a product that was already expired when it was delivered, contact us as soon as possible.
Please send us your order number together with a clear photograph showing the product and expiry date.
Once confirmed, we will arrange a replacement or refund.
If your product arrives damaged, leaking or broken, please contact us as soon as possible.
We may ask you to send photographs of:
Please keep the damaged product and packaging until we have reviewed your request.
Once the damage has been confirmed, we will arrange the appropriate replacement or refund.
If we send you the wrong product, contact us as soon as possible with your order number and photographs of the product received.
Once confirmed, we will arrange for the correct product to be sent to you or provide another suitable solution.
You will not be charged for reasonable return or redelivery costs where the mistake was made by us.
We do our best to keep our website stock information accurate.
In the unlikely event that you purchase a product that becomes unavailable and we are unable to fulfil your order, we will contact you.
We may offer you an alternative where appropriate. If we cannot fulfil your order and you do not accept an alternative, the amount paid for the unavailable product will be refunded.
We process orders quickly, so cancellations cannot always be guaranteed.
If you want to cancel an order, contact us as soon as possible.
If the order has not yet been processed or dispatched, we will try to cancel it.
Once an order has been dispatched, it cannot simply be cancelled because you changed your mind, except where you have a right to do so under applicable law.
To report a problem with your order, email us at:
info@weightlossco.co.za
Please include:
Please do not return a product before contacting us. We will provide return instructions where a return is required.
If the return is required because we sent the wrong product, the product arrived damaged, the product was expired or there is a confirmed defect, Weight Loss & Co. will cover the reasonable return costs where applicable.
If additional delivery costs arise because the customer supplied incorrect information or caused a failed delivery, those costs may be charged to the customer.
Approved refunds will normally be processed through the payment method used for the original order.
Depending on how you paid, the refund may be processed through PayFast, PayJustNow, Payflex, Yoco or another payment provider available on our website.
Once we have processed a refund, the time it takes to appear in your account depends on your bank or payment provider.
Products purchased during sales or promotions are subject to the same policy.
A product will not qualify for a refund simply because the price was reduced after you purchased it.
We reserve the right to investigate refund or return requests that appear fraudulent, misleading or abusive.
False claims, intentionally damaged products or repeated abuse of our returns process may result in a request being declined where appropriate.
Nothing in this policy removes any rights you may have under applicable South African consumer law.
Where the law gives you a right to a return, replacement or refund, we will honour that right.
This Returns and Refund Policy should be read together with the other policies published on the Weight Loss & Co. website.
Our applicable policies can be found under the Legal section in the website footer.
If you have a question about a return, replacement or refund, please contact us:
Email: info@weightlossco.co.za
Location: Midrand, Gauteng, South Africa
Website: weightlossco.co.za
Pay safely online using our secure checkout system.
We deliver your order nationwide across South Africa with care.
Friendly local support whenever you need help with your orders.
Subscribers and customers get exclusive offers and bundle deals
