Last Updated: 04 September 2026
Weight Loss & Co. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit weightlossco.co.za, create an account, place an order, communicate with us, submit a review, subscribe to marketing communications or otherwise interact with Weight Loss & Co.
Weight Loss & Co. is a brand of Orelviva and operates as an online e-commerce business serving customers within South Africa. This Privacy Policy is intended to align with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws relating to privacy, electronic communications and e-commerce.
For purposes of POPIA, Weight Loss & Co. is responsible for determining how and why personal information collected through this website is processed.
Website: weightlossco.co.za
Business location: Midrand, Gauteng, South Africa
Country of operation: South Africa
Privacy and POPIA enquiries: info@weightlossco.co.za
Weight Loss & Co. operates primarily as an online business. Privacy requests and enquiries should be submitted to the email address above.
We may collect personal information that you provide directly to us or that is generated when you use our website.
This may include:
Weight Loss & Co. does not require customers to provide medical records, medical diagnoses, medication information, pregnancy information, BMI, current weight, target weight or other health information in order to purchase products through our website.
Please avoid including unnecessary medical or sensitive personal information in reviews, contact forms, emails, WhatsApp messages or other communications with us.
If you voluntarily provide sensitive information that we did not request, we will only process it where reasonably necessary and permitted by law.
Personal information may be collected when you:
We may also receive limited information from service providers involved in processing payments, delivering orders, protecting our website, analysing website usage and measuring advertising performance.
We process personal information only where we have a lawful reason to do so.
We may process your information for purposes including:
Depending on the circumstances, we may process personal information because:
Where processing relies specifically on your consent, you may withdraw that consent, subject to applicable law and any processing that was already lawfully completed.
You may create a customer account or complete a purchase using guest checkout.
If you create an account, we may retain information such as your name, contact details, saved addresses, order history and account preferences so that you can access these features in future.
You are responsible for keeping your login credentials confidential and for notifying us if you believe your account has been accessed without authorisation.
Weight Loss & Co. may offer payments through third-party payment providers including:
Your card details and other sensitive payment credentials are processed by the relevant payment provider and are not stored directly by Weight Loss & Co.
We may receive and retain information associated with your transaction, including the payment method used, transaction reference, payment status, amount and other information required to process and reconcile your order.
Payment providers process information according to their own legal obligations, security standards, terms and privacy policies.
We use Bob Go to assist with order fulfilment and delivery.
To deliver your order, relevant personal information may be provided to Bob Go and courier or shipping providers operating through or in partnership with its platform.
This information may include:
Delivery information is shared only to the extent reasonably necessary to arrange, track and complete the delivery of your order or resolve delivery-related issues.
With your permission, Weight Loss & Co. may send you:
Marketing subscriptions are optional.
Where consent is required, choosing not to receive marketing communications will not prevent you from placing an order.
You may withdraw your marketing consent or unsubscribe at any time by using the unsubscribe option provided in the communication or by contacting info@weightlossco.co.za.
We may retain limited information about your opt-out request so that we can respect your preference and avoid sending communications that you have declined.
If you begin the checkout process or add products to your cart without completing your purchase, we may record information about the abandoned cart.
Where legally permitted, we may use this information to remind you about products left in your cart or assist you with completing your purchase.
Abandoned-cart communications will be handled in accordance with applicable direct-marketing requirements, including consent and opt-out requirements where applicable.
We use or may use advertising and analytics technologies provided by platforms including:
These services may collect or receive information about how you interact with our website, advertisements and products.
This may include:
We may use this information to understand website performance, measure advertising effectiveness, build audiences and display advertisements to people who have previously interacted with Weight Loss & Co.
Where required, non-essential advertising or analytics technologies are activated based on the choices you make through our cookie-consent controls.
Our website uses cookies and similar technologies to operate correctly and improve your experience.
Cookies may be used for purposes including:
Cookies may be classified as strictly necessary, functional, analytics or advertising cookies.
Strictly necessary cookies may be required for essential website features and may operate without optional marketing consent where permitted by law.
You may manage non-essential cookies through the consent controls presented on our website and through your browser settings.
Disabling certain cookies may affect the functionality of some parts of the website.
Customers may submit reviews, ratings and photographs relating to products purchased from Weight Loss & Co.
Reviews are intended to be publicly visible. Depending on your account settings and the configuration of our review system, a review may display information including your name, username, profile image, rating, review text and any photographs that you voluntarily upload.
Please do not include information in a public review that you do not want other people to see.
Where a photograph, testimonial, transformation story or other customer content is used outside the ordinary product-review functionality for promotional or marketing purposes, we will obtain your consent before doing so.
If you request removal of content you previously submitted, we will consider and process the request in accordance with applicable law and the circumstances of the publication.
Although we may remove content from systems under our control, copies may temporarily remain in backups, search-engine caches or third-party systems outside our direct control.
We do not sell your personal information.
We may disclose personal information to trusted third parties where reasonably necessary to operate our business or provide services to you.
These may include:
Third-party providers are expected to process personal information only for appropriate purposes and subject to applicable privacy and security requirements.
We may use MailerLite to manage email subscriptions, customer communications, campaigns and marketing preferences.
If you subscribe to marketing communications, information such as your name, email address, subscription status, campaign interactions and marketing preferences may be processed through MailerLite.
You may unsubscribe from marketing communications at any time.
If you contact Weight Loss & Co. through WhatsApp or a social media platform, the relevant platform may process your information independently in accordance with its own privacy practices.
Information you choose to send to us through these channels may also be retained by Weight Loss & Co. where reasonably necessary to respond to your enquiry, provide customer support or maintain an appropriate business record.
Our website is hosted on a server, with hosting infrastructure located in the United Kingdom.
We also use Cloudflare for services that may include website security, performance optimisation, content delivery, traffic management and protection against malicious activity.
As a result, certain technical and personal information may be processed or stored outside South Africa.
Although Weight Loss & Co. operates in South Africa, some of our technology and service providers operate infrastructure outside South Africa.
Personal information may therefore be transferred to or processed in the United Kingdom or other jurisdictions in which our service providers operate.
Where personal information is transferred outside South Africa, we take reasonable steps to ensure that the transfer is handled in accordance with POPIA and appropriate safeguards permitted by applicable law.
We take reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, interference, alteration, disclosure or destruction.
Measures may include, where appropriate:
No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable measures appropriate to the nature of the information being processed.
If we have reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will investigate the incident and take appropriate steps in accordance with POPIA.
Where legally required, this may include notifying affected individuals and the Information Regulator.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for a longer period where required or permitted by law.
Our general retention approach is as follows:
When personal information is no longer required and we are not legally permitted or required to retain it, we will take reasonable steps to delete, destroy or de-identify it.
Subject to applicable law, you may have the right to:
Some rights are subject to legal limitations. For example, we may be required to retain transaction information even after an account is closed or a deletion request is received.
To request access, correction, deletion, objection or another privacy-related action, contact:
Email: info@weightlossco.co.za
Please provide enough information for us to identify the relevant records and understand your request.
We may request reasonable proof of identity before disclosing, changing or deleting personal information in order to protect you against unauthorised requests.
You may object to receiving direct marketing from Weight Loss & Co. at any time.
You may do so by:
We will take reasonable steps to action valid opt-out requests and may retain a limited suppression record to ensure that your preference continues to be respected.
The Weight Loss & Co. website, products, customer accounts and purchasing functionality are intended for persons aged 18 years and older.
By creating an account or placing an order, you confirm that you are at least 18 years old.
We do not knowingly seek to collect personal information from persons under the age of 18 through the ordinary operation of our online store.
We may use automated technologies to analyse website interactions, segment audiences and determine which advertisements may be more relevant to particular users.
This may include retargeting individuals who previously visited our website, viewed products, added products to their cart or interacted with Weight Loss & Co. advertisements.
We do not intend to use this advertising activity to make decisions that produce legal consequences or similarly significant effects about you solely through automated processing.
You may contact Weight Loss & Co. using:
When you contact us, we may use the information you provide to respond to your enquiry, provide support, investigate a complaint, manage an order or maintain appropriate records of our communication.
If you believe your personal information has been processed in a manner that does not comply with POPIA, you may first contact us at:
info@weightlossco.co.za
You also have the right to submit a complaint to the Information Regulator of South Africa.
Our website may contain links to third-party websites, payment platforms, social networks or other services that are not controlled by Weight Loss & Co.
This Privacy Policy does not govern how those third parties independently process personal information.
We encourage you to review the privacy policies of third-party services before providing information to them.
We may update this Privacy Policy from time to time to reflect changes to our website, technology, service providers, business operations or legal requirements.
The updated version will be published on this website and the “Last updated” date will be revised.
Where a change materially affects how we process personal information, we may provide additional notice where reasonably required.
By reading and accepting this Privacy Policy, you acknowledge that you have also read and understood the other policies published on the Weight Loss & Co. website, which are available under the Legal section in the website footer.
These may include our Terms and Conditions, Shipping Policy, Returns and Refund Policy, Cookie Policy and any other legal or operational policies published on the website from time to time.
These policies should be read together where they apply to your use of the website or a transaction with Weight Loss & Co.
Acceptance of this Privacy Policy does not automatically constitute consent for activities where separate consent is required by law. Where necessary, separate consent may be requested for matters including direct marketing, non-essential cookies and the promotional use of customer photographs, testimonials or other submitted content.
If you have a question about this Privacy Policy, your personal information or how we process your information, please contact us:
Weight Loss & Co.
Midrand, Gauteng, South Africa
Email: info@weightlossco.co.za
Website: weightlossco.co.za
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